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+46 (0)8 506 668 00

ServiceNow Platform Implementation Training

Course 2541

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ServiceNow Platform Implementation course is for customers, partners, and employees in technical roles such as Implementer, Technical Consultant, Architect, and System Administrator who implement ServiceNow platform functionality and applications.

ServiceNow Platform Implementation Delivery Methods

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow Platform Implementation Course Information

In this course you will:

    • Judge accuracy, clarity, feasibility, and size of customer requirements.
    • Recognize, understand, and apply the primary platform building blocks to satisfy common requirements.
    • Examine the architecture – regardless of the product lines, the platform building blocks are the same. Design solutions that are supportable, maintainable, and upgradable.
    • Become familiar with common design patterns and configuration principles that maximize supportability, maintainability, and upgradability for long-term customer success.
    • Practice developing design solutions for customers that comply with common ServiceNow application design patterns and technical best practices.
    • Implement common tasks included as part of the initial setup of customer instances, including loading foundational data, CMDB and integrating with LDAP Directory Servers.
    • Apply experiences working as part of a scrum team in classroom simulations to accelerate the process of assimilating within actual ServiceNow implementation teams.

Prerequisites:

ServiceNow Platform Implementation Course Outline

Module 1: Overview of Now Create

Objectives 

    • Recognize ServiceNow product offerings and associate customer needs with product offerings
    • Identify the different Now Create phases 
    • Discover success packs and assets
    • Describe a typical project flow and understand how the methodology fits

Activities and Labs: 

    • Lab 1.01 - Explore the Now Create Portal

Module 2: Initiate

Objectives 

    • Initiate phase overview
    • Explain roles and responsibilities
    • Describe the current architecture
    • Identify the implementation team
    • Discover and prepare the Kick-Off meeting

Activities and Labs: 

    • Activity – Kick-Off Meeting discussion
    • Lab 2.01 – Create an Implementation Dashboard

Module 3: Plan

Objectives 

    • Explain Agile board and how to plan and track sprints and stories
    • Practice various instance configuration tasks
    • Integrate ServiceNow with a Directory Server to manage authentication and user data
    • State how you can drive a high quality solution with Architectural and Technical governance
    • Describe CSDM
    • Import structured data into an instance using Transform Map

Activities and Labs: 

    • Lab 3.01 – Agile Planning and Tracking
    • Activity – Class Discussion: Requirement Workshop
    • Lab 3.02 - Security Admin Group Set up
    • Lab 3.03 - Configure LDAP Authentication and Data Population
    • Pick one:
      • Lab 3.04 -Configure CMDB and Load Data
      • Lab 3.05 - Import Foundation Data

Module 4: Execute

Objectives 

    • Identify building blocks used in platform and custom applications
    • Design solutions to maximize system quality attributes
    • Use ServiceNow development tools to improve efficiency
    • Explain deployment process and security operations for scoped vs. global applications
    • Apply lessons learned to complete a mini-implementation
    • Use Agile project management Sprints to segment and organize work

Labs and activities: 

    • Lab 4.00: Activity: Sprint Planning
    • Lab 4.01: Build HHD Application
    • Lab 4.02: Add Delegated Developers
    • Lab 4.03: Activity: Mini-implementation

Module 5: Deliver

Objectives 

    • Identify code deployment methods
    • Test and UAT
    • Explain the importance of process user training and change enablement
    • Apply lessons learned to complete the go-live

Activities and Labs: 

    • Activity – Go-Live

Module 6: Close

Objectives 

    • Identify reporting project benefits
    • Plan on how to stay up to date with most current version of ServiceNow
    • Ensure user awareness and training
    • Explain the project close down

Labs and activities: 

    • None
Get This Course 27 000 kr For Team Prices Call: +46 (0)8 506 668 00

  • 3-Day Instructor-Led Training

  • Exam Voucher Included (expires after 12 months)

  • ServiceNow Official Content

  • Available for Private Team Training

#2541
  • maj 14 - 16 10:00 - 18:00 CEST
    Now Learning
  • jun 23 - 25 9:00 - 17:00 CEST
    Now Learning

  • Bring this or any training to your organization

  • Full-scale program development

  • Delivered when, where, and how you want it

  • Blended learning models

  • Tailored content

  • Expert team coaching

#2541
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ServiceNow Platform Implementation Course FAQs

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details. 

For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account.  Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.  

Please see the Cancellation and Rescheduling Policy.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

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