4-Hour Self-Paced Exam Prep Content
11 ITIL 4 learning modules
11 ITIL 4 Foundation Practice Quizzes
Exam preparation with more than 250 potential questions
Access to content for 12 months
#7919
ITIL® 4 Foundation Exam Prep Toolkit
Course 7919
- Duration: Less than a day
- Exam Voucher: Yes
- Language: English
- Level: Foundation
This ITIL 4 Foundation Exam Prep Toolkit is designed for professionals who want to gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines and recognize the importance of IT and business integration.
ITIL 4 Foundation Exam Prep Toolkit Delivery Methods
On-Demand
Enterprise Solutions Available
ITIL 4 Foundation Exam Prep Toolkit Information
This ITIL® 4 Foundation Exam Prep Toolkit includes:
- One year access to 11 self-paced learning modules
- 11 Quizzes to test your knowledge
- A Final Practice exam generated from a bank of more than 250 exam questions that you can complete as often as you like
- An exam voucher for the ITIL® 4 Foundation certification exam
In this ITIL 4 Foundation Exam Prep Toolkit, you will learn the following:
- The ITIL 4 end-to-end IT/digital operating model
- How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services
- The impact of technology and IT teams on a broader business strategy
- Identify opportunities to develop IT practices using ITIL guidelines
- How to interact with IT teams using ITIL 4 terminology and concepts
- Explore the service value chain and IT service management practices
- Recognize the importance of IT and business integration
- Prepare for the ITIL 4 Foundation certification exam
Training Prerequisites
None
Certification Information
An exam voucher is included in this offering.
ITIL 4 Foundation Exam Prep Toolkit Outline
Module 1: Service Management
- Service Value System (SVS) and Service Value Chain
- Organizations
- Service Provisioning and Consumption
- Customers, Users, Sponsors, and Other Stakeholders
- Services, Products, and Service Offerings
- Service Relationships
- Value, Outcomes, Costs, and Risks
- Utility and Warranty
Module 2: The Four Dimensions
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Module 3: The Service Value System
- Opportunity, Demand, and Value
- Guiding Principles
- Governance
- ITIL Practices
- Continual Improvement
- Organizational Silos
Module 4: The Service Value Chain
- Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
- Inputs of the SVS: Opportunities & Demand
- Outcome of the SVS: Value
- Addressing the Challenges of Silos
Module 5: The Seven Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Module 6: ITIL Practices: Practice Overview and General Management Practices
- Practices and Processes
- Continual Improvement
- Information Security Management
- Supplier Management
- Relationship Management
Module 7: ITIL Practices: Service Management and Technical Management Practices
- Service Level Management
- Event Management
- Service Desk
- Service Request Management
- Incident Management
- Problem Management
- Change Enablement
- IT Asset Management
- Service Configuration Management
- Release Management
- Deployment Management
Questions about this course?
Customise Your Team Training Experience
Fill out the form below or call +46 (0)8 506 668 00
Need Help Finding The Right Training Solution?
Our training advisors are here for you.
ITIL 4 Foundation Exam Prep Toolkit FAQs
No specific experience is required.
No. While many of the same points are covered, the on-demand course does not provide opportunities for small-group collaboration. The questions included in this offering are different from what is included in the ILT as well.
An outline of the content you will receive with the on-demand training offerings can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.