Home
Courses
ITIL® 4 Practitioner: Supplier Management Training

ITIL® 4 Practitioner: Supplier Management Training

Course 1342

Duration: 1 day
Exam Voucher: Yes
Language: English
Level: Intermediate

The ITIL 4 Practitioner: Supplier Management practice module focuses on how to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimized sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.

ITIL 4 Practitioner: SM Training Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Practitioner: SM Training Information

In this course, you will learn how to:

Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships.
Maintain a single point of control on active and planned supplier contracts and services.
Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled.
Improve customer satisfaction and loyalty.
Measure, assess and develop the Supplier Management practice capability in their organization by using the ITIL Maturity Model.

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate

Necessary Preparation

None

Exam Information

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4 Practitioner: SM Training Outline

Learning Objectives

Introduction to Supplier Management

In this module, you will learn how to:

Understand the purpose and description of the ITIL Supplier Management Practice
Familiarize yourself with the common terms and concepts
Learn the scope of the Supplier Management Practice Area
Explain practice success factors
Identify key metrics

Module 2: Value Streams and Processes

In this module, you will learn how to:

Apply processes to fulfill the purpose of the practice
Assess value stream contribution

Module 3: Organizations and People

In this module, you will learn how to:

Define roles, competencies, and responsibilities
Understand organizational structure and teams

Module 4: Information and Technology

In this module, you will learn how to:

Facilitate information exchange
Implement automation and tooling

Module 5: Partners and Suppliers

In this module, you will learn how to:

Identify the dependencies of the practice on third parties
Recognize how partners and suppliers can support the practice

Module 6: Capability Assessment and Development

In this module, you will learn how to:

Evaluate the practice capability levels
Conduct capability self-assessment
Develop Supplier management capability

Module 7: Recommendations for Practice Success

Get This Course 6 930 kr

1-day instructor-led training course
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Available for Private Team Training

Include dates with afternoon start times

#1342

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1342

Questions about this course?

Customise Your Team Training Experience

Fill out the form below or call +46 (0)8 506 668 00

* Required Fields

Preferred method of contact:

Phone

Email

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

ITIL 4 Practitioner: SM Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Supplier management.

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Supplier Management practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.