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#1341
ITIL® 4 Practitioner: Relationship Management Training
Course 1341
- Duration: 1 day
- Exam Voucher: Yes
- Language: English
- Level: Intermediate
Relationship Management practice module provides best practice guidance on how to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
Train your whole team by bringing this course to your facility.
Team training is available online and in-person.
ITIL 4 Specialist: RM Training Information
In this course, you will learn how to:
- Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
- Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
- Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
- Identify and manage stakeholders and their interests
- Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Necessary Preparation
None
Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL 4 Specialist: RM Training Outline
Introduction to Relationship Management
In this module you will learn how to:
- Understand the purpose and description of the ITIL Relationship Management Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the Relationship Management Practice Area
- Explain practice success factors
- Identify key metrics
Module 2: Value Streams and Processes
In this module you will learn how to:
- Apply processes to fulfill the purpose of the practice
- Assess value stream contribution
Module 3: Organizations and People
In this module you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
Module 4: Information and Technology
In this module you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
Module 5: Partners and Suppliers
In this module you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
Module 6: Capability Assessment and Development
In this module you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop Relationship management capability
Module 7: Recommendations for Practice Success
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ITIL 4 Specialist: RM Training FAQs
Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Relationship management.
Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Relationship Management practice.
You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.
For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.
Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.
Yes, you must re-sit the exam within six months of your initial exam.