Customer Service Essentials Training

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practises that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

No formal prerequisites are required to attend this course.

Customer Service Essentials Training Delivery Methods

• Attend online or bring this course to your facility
• After-course instructor coaching

Customer Service Essentials Training Course Benefits

Adopt a confident, consistent approach that ensures great serviceApply best practise communication techniques to connect with your customersChoose and apply techniques that create customer loyalty and exceed expectationsRespond positively and constructively to customer problems